Privacy policy

Last updated: October 30, 2025

PawSignal Tech operates this store and website (pawsignaltech.com), including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping and warranty experience.

PawSignal Tech is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Quick Summary

We only collect information necessary to process your orders, manage your PawSignal Care+ warranty, and improve your experience on our store.
We never sell or share your personal data.
All GPS and app-related location data are handled directly by CoolPet Technology Co., Ltd., our software partner.

Personal Information We Collect or Process

When we use the term “personal information,” we mean data that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified information.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by law:

  • Contact details – name, address, billing and shipping addresses, phone number, email address.

  • Financial information – payment method, transaction details, payment confirmation.

  • Account information – username, password, preferences, and settings.

  • Transaction information – items viewed, purchased, returned, or exchanged.

  • Communications – information you provide when contacting our support team.

  • Device and usage information – IP address, browser, network, and activity on our site.

Personal Information Sources

We collect information from:

  • You directly (when creating an account, placing orders, or contacting us).

  • Automatically (through cookies or analytics tools when using our website).

  • Shopify and service providers (payment gateways, shipping partners).

  • Marketing or affiliate partners who help us advertise our products.

How We Use Your Personal Information

We use your personal information to:

  1. Provide, Tailor, and Improve the Services
    Process your orders, payments, and deliveries; manage your account; and customize your experience on our site.

  2. Device Warranty and Care+ Services
    If you register for the PawSignal Care+ warranty, we may use limited information such as your device serial number, purchase date, and diagnostic data (battery health, connection status, firmware version) to provide warranty coverage, replacements, and complimentary battery services.
    This information is used only for service and warranty purposes — not marketing or analytics.

  3. Marketing and Advertising
    Send promotions or updates by email, text, or mail. You can unsubscribe anytime.

  4. Security and Fraud Prevention
    Verify transactions, protect accounts, and detect illegal or fraudulent activities.

  5. Communicating with You
    Provide customer support and respond to inquiries.

  6. Legal Compliance
    Meet tax, accounting, and regulatory obligations.

Relationship with CoolPet Technology

Our PawSignal devices operate through the CoolPet app, which is developed and managed by CoolPet Technology Co., Ltd.

When you activate your PawSignal device via the CoolPet app:

  • CoolPet Technology acts as the data controller for any app-related and location data (GPS tracking, activity data, etc.).

  • PawSignal Tech does not access or store live location information from the CoolPet app.

  • We may receive limited technical data (e.g., device ID, firmware version, connectivity status) only when needed to support warranty and diagnostic requests under PawSignal Care+.

Please review the CoolPet app’s own Privacy Policy (available in-app) for information on how your app-related data is handled.

How We Disclose Personal Information

We may share your personal data with:

  • Shopify – to process and host our store.

  • CoolPet Technology Co., Ltd. – to verify device activations and provide technical support for Care+ services.

  • Payment providers – for secure transactions.

  • Shipping and logistics partners – for order fulfillment.

  • Marketing or analytics partners – for promotional purposes (with your consent).

  • Legal authorities – if required to comply with applicable laws.

All partners are bound by confidentiality and GDPR-compliance agreements.

Relationship with Shopify

Our website and checkout are hosted by Shopify.
Shopify may process certain personal data (such as transaction details, IP address, and browsing behavior) to operate and improve the Services.

Shopify acts as an independent data controller for these processing activities.
To learn more about how Shopify uses your information and your rights, visit:
🔗 Shopify Consumer Privacy Policy
or manage your privacy preferences via the Shopify Privacy Portal.

Security and Retention

We use encryption (HTTPS/SSL), secure payment gateways, and restricted data access to protect your information.
While no system is 100% secure, we continuously review and improve our security measures.

We retain your information only as long as necessary to:

  • Maintain your account and process orders

  • Fulfill Care+ warranty obligations

  • Comply with tax, legal, and regulatory requirements

International Transfers

Some data may be transferred or stored outside the EU/UK (for example, through Shopify or CoolPet’s cloud servers).
We rely on approved legal mechanisms such as Standard Contractual Clauses (SCCs) to ensure your information remains protected according to GDPR standards.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or request a copy of your personal information

  • Correct or delete your data

  • Withdraw consent for marketing

  • Restrict or object to processing

  • Request data portability

To exercise these rights, contact us at info@pawsignaltech.com.
We may need to verify your identity before fulfilling your request.

If you’re in the EU or UK, you may also contact your local Data Protection Authority.

Cookies and Analytics

We use cookies to:

  • Keep your shopping cart active

  • Improve user experience and site performance

  • Measure marketing effectiveness

You can control or disable cookies via your browser settings at any time.

Children’s Data

Our website and products are intended for adult pet owners (18+).
We do not knowingly collect information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will appear here with an updated “Last Updated” date.

Contact Us

PawSignal Tech
📧 info@pawsignaltech.com
🌍 www.pawsignaltech.com
📍 Agios Athanasios, 4106, Cyprus

For the purpose of applicable data protection laws, PawSignal Tech is the data controller for personal information collected through this website and Care+ warranty program.