Refund policy

Last updated: October 30, 2025

Thank you for purchasing from PawSignal Tech.
We take pride in the quality of our products and want you to be fully satisfied with your experience.
This Return and Refund Policy outlines the terms and conditions for returning products, obtaining refunds, and exercising warranty rights.

1. Eligibility for Returns

You may request a return or exchange within 14 days of receiving your order if the following conditions are met:

  • The item is unused and in its original condition.

  • The item is returned in the original packaging, including all accessories, manuals, and documentation.

  • You can provide a valid proof of purchase (order number or receipt).

After 14 days from the date of delivery, we are unable to offer a refund or exchange unless the product is covered by warranty.

Please note: Returns are accepted only for items purchased directly from pawsignaltech.com.

2. How to Initiate a Return

To initiate a return:

  1. Contact our support team at info@pawsignaltech.com with your order number and reason for return.

  2. Our team will issue a Return Authorization Number (RMA) and provide return instructions.

  3. Pack the product securely and ship it to the address provided.

Returns sent without prior authorization may experience delays or be refused.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days.

Refunds apply to the product cost only. Shipping fees and any applicable customs duties are non-refundable, unless the return is due to an error or defect on our part.

4. Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrectly supplied.
If you need an exchange, please contact info@pawsignaltech.com within 14 days of receiving your order.

5. Warranty and PawSignal Care+

All PawSignal devices include a one-year limited warranty covering manufacturing defects.

Customers who purchased the PawSignal Care+ plan receive additional benefits, including:

  • Protection against accidental drops, bites, and pet-related wear

  • Priority replacement service within 48 hours of approval

  • Annual device wellness check with complimentary battery service

  • Coverage for lost or stolen devices with expedited support

To submit a Care+ warranty claim, contact info@pawsignaltech.com with your device serial number and proof of purchase.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method and retaining proof of shipment.

  • If a returned product is damaged in transit due to inadequate packaging, a partial fee may be deducted from the refund.

7. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used PawSignal devices not in resellable condition

  • Subscription plans or digital services (including app subscriptions and Care+ renewals)

  • Gift cards and promotional items

  • Customized or special-order products

8. Late or Missing Refunds

If you have not received your refund within 10 business days after approval:

  1. Check your bank account or payment statement.

  2. Contact your payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact info@pawsignaltech.com.

9. International Orders

For international orders, customs duties and import taxes are non-refundable.
If a shipment is refused at delivery due to unpaid import charges, the return shipping cost may be deducted from the refund amount.

10. Contact Information

For all return, exchange, or warranty inquiries, please contact:

PawSignal Tech
Email: info@pawsignaltech.com
Website: www.pawsignaltech.com
Address: Agios Athanasios, 4106, Cyprus

This policy complies with EU Consumer Rights Directive (2011/83/EU) and GDPR standards.
It ensures that all customers receive fair and transparent terms regarding returns, refunds, and warranty service.